Due to the customized nature of our products, we do not accept returns, exchanges or cancellations.
In the event that you wish to cancel your order, and not go through with purchase once your order is placed, we will charge a $5 fee per item. If you have any issues with your order, please let us know. We will be happy to help you any way we can.
We may issue you a credit to our shop, or discount on future purchase. Please inspect your items immediately after delivery. Once item is attached to pet ex: collar, leash, tag etc. it may become scratched. We are also not responsible for lost or damaged tags once they are worn by your pet.