Due to the customized nature of our products, we do not accept returns, exchanges or cancellations.
In the event that you wish to cancel your order, and not go through with purchase once your order is made, we will charge a $5 restock/material fee per item. If you have any issues with your order, please let us know. We will be happy to help you any way we can.
We may issue you a credit to our shop, or discount on future purchase. Please inspect your items immediately after delivery. Once item is attached to pets collar, leash, harness and or keychain etc. it may become scratched. We are not responsible for lost or damaged tags once they are worn by your pet.